What you receive after purchase

Refund conditions

• The request must be sent within 14 days from the purchase date.
• The reason for the refund request must be clearly explained.
• The customer must show a serious attempt to use or apply the product.
• The product must not be shared, copied, resold, or used commercially outside the personal license.
• The product must not have been purchased under a special offer or major discount clearly marked as non-refundable.

Non-refundable cases

• Refund requests made more than 14 days after purchase.
• Downloading or accessing the product and then requesting a refund without a clear reason or serious usage attempt.
• Sharing files or access links with others.
• Using the content for resale, training, or commercial products without written permission.
• Products or special offers clearly marked as final or non-refundable.

Consultations and one-to-one services

Consultations and individual services are different from ready-made digital products. A consultation may be rescheduled depending on availability if the customer contacts us in advance. Once the session or service has been delivered, refunds are not available except in exceptional cases reviewed separately.

How to request a refund

• Contact support with your order number or the email used for purchase.
• Explain the reason for the refund request and what did not work for you.
• We may request additional information before making a decision.
• If approved, the refund will be processed through the original payment method whenever possible.

Refund processing time

Once approved, refunds may take several business days depending on the payment method, bank, or payment provider. We do not control the final time required for the amount to appear in the customer’s account after the refund is processed.